Pool
We hope you’ll have a great time enjoying the pool area. We also want to keep you safe.
Here are a few things to keep in mind:
- A lifeguard/pool attendant will be on duty. Please follow his/her safety rules at all times.
- Check the safety rules and the depth of the pools before using them for the first time.
- Opening times for the pool(s) are shown by the pool area.
- The areas around the pools can be slippery.
- Use of sunbeds is free for Sunwing Side Beach guests.
- Reserving sunbeds with clothing/towels/etc. is not allowed. Hotel staff will proceed every morning with removing all items on the sunbeds.
- The pools are closed during the night for cleaning and safety reasons. Do not use the pools at this time.
- Do not use oversized toys, pool rafts and floats in the pools. When in doubt, please ask the lifeguard/pool attendant.
- Please place the used towel in the basket in your bathroom and we will change them. You can also pick up fresh towels from reception.
- Babies must wear swimming diapers in the pools. Swimming diapers are available at our Mini Market.
Beach
We want you to have a great time and stay safe while you’re at the beach. Remember that the size and powers of the waves can vary throughout the day, so always check the warning flags on display before going in the water. Keep this in mind:
- Respect the warning flags – a Red Flag means it’s too dangerous to go in the water.
- Don't leave children unattended.
- An adult should go into the water first to test the type of seabed, depth of the water, etc before allowing children to go in.
- Make sure that any inflatable swimming aids are in good condition and work properly.
- Test snorkels and masks in shallow water to check that they work.
- Take particular care on beaches away from the major tourist areas, where assistance is limited in case of an emergency.
- Always check the seabed before diving in and watch out for strong currents.
- Drink plenty of water to prevent dehydration.
- Top up your sun protection throughout the day. Salt water reduces the effect of sun block.
- Watch out for boats, windsurfers, water-skiers and others who may be near the shore.
Doctor
Not feeling well during your holiday? We have an English-speaking doctor onsite every day. You’ll find the doctor’s office located next to Fino Restaurant & Grill in our main building. Remember to bring your insurance certificate and passport with you. For medical help at all other times, please contact our Help Desk.
If You Feel Sick - Dos & Don'ts
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:
DOs
- Always wash your hands before entering the restaurants or bars-
- At the buffet, let someone in your party serve food.
- Contact the Help Desk about having food delivered if you are too ill to leave your room.
- If your bed linens or towels are soiled, please call housekeeping or reception immediately.
- Use separate toothbrushes, flannels, towels, etc to help prevent spreading the illness to travel partners or family.
- Always shower before using the pool.
- Notify the Reception / Help Desk or pool attendant immediately if a vomiting or diarrhea outbreak occurs in common areas or the pool.
- If your kids are ill, please withdraw them from kids’ club activities and inform the kids club staff.
- Report any illness to your tour operator’s representative immediately.
DON'Ts - Don’t use the pool if you have diarrhea or have been vomiting – wait until you have been symptom-free for at least 48 hours.
- Don’t use public toilets if you’re still feeling ill – use the toilet in your room instead until you are symptom-free for at least 48 hours.
- Don’t let ill children attend children’s clubs or hotel events where they mix with other children.
Doctor
Pharmacy
The closest pharmacy (Eczane in Turkish) is situated in Side old town.
Pharmacy
Insurance Claim
If anything should happen on your journey and an unexpected cost occurs, you should file your claim with your insurance company.
Guests from Nordic countries who have purchased Gouda Insurance can refer to details in their Swedish, Norwegian, Danish or Finnish website where claim can be filed online.
Our Reception / Help Desk can help you with the following:
- Provide directions to local medical services cooperating with Gouda Insurance
- Help with your claim
- Immediate assistance in an emergency
Fire Safety
For your safety, we’ve equipped all our apartments with a fire safety system controlled from the Help Desk. All Resorts have fire extinguishers and clearly marked emergency exits.
